Deposits, Withdrawals and Account Verification

Duxcasino currently accepts Visa and Mastercard for both deposits and withdrawals. Both methods support the currencies EUR, USD, CAD, NOK, RUB, NZD, and KZT.

Visa deposits and withdrawals are available globally, though Visa OCT payouts are not supported for players in the USA, Australia, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, or Singapore. Mastercard Payment Transfer withdrawals are available only to players in Andorra, Austria, Belgium, Czech Republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, Netherlands, Norway, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, and the United Kingdom.

The minimum deposit amount is CA$30 for all methods. The minimum withdrawal amount is also CA$30.

To make a deposit at Duxcasino, log into your account and navigate to the deposit section. Select your preferred payment method and currency, then enter the amount you wish to deposit. Follow the payment gateway prompts to complete the transaction.

All deposits are subject to a mandatory 3x deposit turnover requirement before you can withdraw funds without incurring transaction processing fees. If you request a withdrawal before completing this requirement, the casino reserves the right to charge the costs of transaction processing. This turnover requirement means you must wager three times the deposit amount before the funds are considered available for withdrawal without penalty.

• Minimum deposit: CA$30
• Maximum deposit limits vary by payment method; check your account during deposit for current limits
• Deposits are processed immediately upon successful payment authorization
• Mandatory 3x deposit turnover applies to all deposits

Duxcasino enforces withdrawal limits per day, week, and month to manage player risk. The daily limit is €/$2,500, the weekly limit is €/$7,500, and the monthly limit is €/$15,000. These limits apply across all withdrawal requests during each period.

Withdrawals are processed as soon as possible after approval. Some payment methods, including certain web wallets, may take up to 3 days for funds to appear in your account. The casino may pay any withdrawal partly or in total via the same payment method through which you made deposits, or directly to your bank account at its discretion.

If your withdrawal request exceeds €15,000 and is not from a progressive jackpot, the casino reserves the right to divide the payout into monthly instalments of a maximum €15,000 until the full amount is paid. All progressive jackpot wins are paid in full regardless of amount.

• Minimum withdrawal: CA$30
• Daily limit: €/$2,500
• Weekly limit: €/$7,500
• Monthly limit: €/$15,000
• Non-jackpot winnings over €15,000 may be paid in monthly instalments of €15,000
• Progressive jackpot wins are always paid in full
• Funds appear within 1–3 business days depending on payment method

Duxcasino requires identity verification when cumulative withdrawals reach CA$3,750, before any payout is processed, upon account closure, or for German resident accounts within 30 days of opening or CA$150 deposit, whichever comes first. Verification is also required if the casino detects unusual activity or fraud risk.

To complete verification, you must provide a valid government-issued ID, proof of your payment methods, and proof of address (such as a utility bill). Documents in Latin or Cyrillic alphabet are accepted. For enhanced verification, the casino may request a selfie with your ID, a selfie with your ID and a written sign, or may conduct video verification or a phone call to confirm your identity.

If the casino cannot reach you by email or phone within 2 weeks for KYC verification, your funds will be retained by the company. Verification requests should be responded to promptly to avoid this outcome.

• Required when cumulative withdrawals reach CA$3,750
• Required before any payout or account closure
• Required for German accounts within 30 days of opening or CA$150 deposit
• Documents accepted: ID, payment method proof, utility bills (Latin or Cyrillic alphabet)
• Enhanced verification options: selfie with ID, selfie with ID and sign, video verification, phone call
• 2-week email/phone response deadline or funds will be retained

Duxcasino does not charge deposit or withdrawal fees under standard conditions. However, if you request a withdrawal before meeting the 3x deposit turnover requirement, the casino reserves the right to charge the costs of transaction processing. Refund requests may be declined if you have provided false or modified personal data; all costs associated with the refund procedure are your responsibility.

German players are subject to a 5.3% tax or fee on all real money bets, rounded up to the nearest cent and debited at the moment each bet is placed. Inactive accounts are subject to a €5 monthly maintenance fee beginning in the 13th month of inactivity. After 30 months without activity, your remaining balance will be returned to you or remitted to Maltese authorities.

• No standard deposit fee
• No standard withdrawal fee
• Transaction processing fees may apply if you withdraw before 3x deposit turnover is met
• German players: 5.3% fee on all real money bets
• Inactive account fee: €5 per month starting month 13
• After 30 months inactive: balance returned to player or authorities

Payment methods and their limits are subject to change. If specific deposit or withdrawal limits for your chosen payment method are not listed here, check your account during the deposit or withdrawal process for the current limits applicable to you.

Processing times vary depending on your payment provider and banking institution, not just Duxcasino. If your withdrawal has not appeared after the stated timeframe, contact Duxcasino support to verify the status. Your bank may also delay crediting funds to your account.

If you have questions about verification requirements, fees in your region, or any other payment-related policy, contact Duxcasino support through live chat or email. Support operates 24/7 in English and German.

• Method-specific limits: check during deposit or withdrawal
• Processing time depends on payment provider and your bank
• Withdrawal status: contact support if funds don't appear within stated timeframe
• Regional fees and rules: confirm via support if your country is not listed
• KYC documentation requirements: may vary by account or region