Getting in Touch with Duxcasino

Duxcasino provides 24/7 customer support in English and German. The operator maintains two email addresses for player inquiries and support requests.

Live chat is available directly through the platform for immediate assistance. Email support is also available for detailed account matters, technical issues, or general questions.

• Primary support email: [email protected]
• Alternative support email: [email protected]
• Live chat: available on the Duxcasino platform
• Support hours: 24/7
• Languages supported: English and German

If you have trouble accessing your account or need help with login issues, contact Duxcasino support using the channels above. The operator provides account recovery assistance and can help with forgotten passwords or access problems.

• Account access issues should be reported to support immediately
• Never share your login credentials with anyone
• Password recovery assistance is available through support channels
• Mobile access available on phone through the Duxcasino platform

Questions about deposits, withdrawals, or payment methods should be directed to Duxcasino support. The operator processes withdrawal requests as soon as possible, with some payment methods taking up to 3 days.

Withdrawal limits are €/$2,500 per day, €/$7,500 per week, and €/$15,000 per month. Know your payment method and limits before requesting a withdrawal.

• Withdrawal processing: as soon as possible
• Some payment methods may take up to 3 days
• Daily withdrawal limit: €/$2,500
• Weekly withdrawal limit: €/$7,500
• Monthly withdrawal limit: €/$15,000
• Minimum withdrawal: CA$30

Duxcasino requires identity verification when cumulative withdrawals reach CA$3,750, or earlier at the operator's discretion. The verification process is mandatory before any large withdrawal.

Be prepared to provide identification documents, payment system proof, and utility bills. The operator may request a selfie with your ID or conduct video verification. If Duxcasino cannot reach you by email or phone within 2 weeks of requesting verification, your funds may be retained.

• Verification triggered at CA$3,750 cumulative withdrawals
• Documents accepted: ID, payment system proof, utility bills
• Video verification or phone verification may be required
• Response deadline: 2 weeks from contact attempt
• Funds may be retained if verification is not completed

If you wish to self-exclude from your account, contact [email protected]. Self-excluded players cannot log in directly to withdraw remaining funds; the operator will process your withdrawal request subject to standard limits and verification requirements.

• Self-exclusion requests: [email protected]
• Withdrawals after self-exclusion require support assistance
• Standard KYC and withdrawal limits still apply
• Self-excluded accounts cannot be reopened immediately

Duxcasino operates under Malta Gaming Authority regulation. Unresolved disputes can be escalated through approved dispute resolution channels. The operator accepts complaints and works to resolve issues fairly.

• Complaints should first be directed to Duxcasino support
• Unresolved disputes can be escalated to CasinoReviews.com or the Malta Gaming Authority (MGA)
• European Commission ODR is also available
• All complaints are investigated by the operator